bb8's Privacy Policy
bb8 is committed to keeping you fully informed about how your personal information is collected, stored, and used.
Table of Contents
Introduction and Scope
bb8 (referred to as "bb8", "we", or "our") operates a trusted online gaming platform for users in Bangladesh. This privacy policy explains what information is collected from you and how it is managed when you use bb8's website, create an account, make a deposit, or use any of our services.
This policy applies to all users of bb8's website and mobile application — from new registrants to long-standing members. Continued use of the platform means you have accepted the terms of this policy. For details on bb8's overall terms of service, visit the Terms and Conditions page.
This document is written in Bengali. For any interpretive ambiguity, contact bb8's support team directly.
Types of Data Collected
bb8 collects different types of information at different stages. Below is a clear list of what is collected during registration, identity verification, and financial transactions.
2.1 Information You Provide Directly
This includes information you supply yourself:
- Full name, date of birth, and national ID number (for identity verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- bKash, Nagad, Rocket, or Upay mobile banking number (for payment processing)
- Messages and complaint details sent via support chat or email
2.2 Automatically Collected Information
Information automatically collected from your device and browser includes:
- IP address and device identifier (Device ID)
- Browser type, operating system, and screen resolution
- Session duration, click patterns, and navigation paths
- Preference data stored via cookies and local storage
- Gaming history, betting records, and transaction logs
2.3 Information Received from Third Parties
On occasion, we may receive limited information from payment processors or identity verification agencies for the purpose of identity verification or fraud prevention. Such information is used only for the specified purpose and is not retained unnecessarily.
Purposes of Data Use
bb8 uses collected data only for specific, legitimate purposes. Those purposes are set out in detail below:
3.1 Account Management and Security
Your information is used to create, verify, and secure your account. This includes login verification, sending OTPs, and detecting suspicious activity. Your data is kept secure using SSL encryption and additional security layers.
3.2 Processing Financial Transactions
Payment-related information is used to process deposit and withdrawal requests and to maintain an accurate transaction history. bb8 currently supports bKash, Nagad, Rocket, and Upay for deposits and withdrawals.
3.3 Service Improvement
Anonymised data is used to analyse user experience and improve the platform's performance. This analysis helps improve game categories, loading speed, and interface quality.
3.4 Providing Support
bb8's support team is available 24/7 in Bengali and English via live chat and email. Details of your previous interactions help the support team resolve issues quickly and effectively.
3.5 Responsible Gaming
Betting patterns are analysed to identify potentially problematic behaviour, and assistance is arranged for members where needed. Visit the Responsible Gaming page to learn more about the relevant guidelines.
3.6 Marketing Communications
With your consent, bb8 may notify you about relevant offers, bonuses, and updates via mobile message or email. You may withdraw this consent at any time.
Cookies and Tracking Technologies
bb8's website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are essential for maintaining login status, validating security tokens, and managing sessions. Disabling them will disrupt the core functionality of the site.
5.2 Functionality Cookies
These cookies are used to remember your language preference, game category, and display settings. They make your next visit easier and more familiar.
5.3 Analytics Cookies
Anonymised tracking data is used to understand which parts of the site users spend the most time on and how they navigate. This data is not personally identifiable.
You can disable cookies from your browser settings, though doing so may limit some features.
Data Security Measures
bb8 maintains both technical and organisational security measures to protect your data.
6.1 Encryption
The website uses SSL (Secure Socket Layer) technology, which keeps all data exchanged between your browser and our servers encrypted. Passwords and sensitive financial information are never stored as plain text.
6.2 Access Controls
Only staff whose roles require it can access your information. All access is logged and regularly audited.
6.3 Security Testing
System security is maintained through regular security assessments and vulnerability testing. Any security issue identified is resolved promptly.
6.4 Response to Data Breaches
In the event of a data breach, bb8 will notify affected users in a timely manner and take the necessary steps to mitigate harm.
Data Retention Period
bb8 retains your data only for as long as necessary — no longer. The retention period depends on the type of data and the purpose for which it is used:
- Account information: for as long as the account is active and, after closure, for as long as required to meet legal obligations.
- Transaction records: for a minimum of five years for financial accounting and dispute resolution.
- Live chat and email logs: for a limited period to maintain service quality.
- Analytics data: in anonymised form for long-term service improvement.
Once the set period has passed, data is securely deleted or converted in a way that means you can no longer be identified.
User Rights
As a bb8 member, you have a number of rights over your own data. Contact bb8's support team to exercise these rights.
8.1 Right to Access
You may request to know what information bb8 holds about you at any time. The information will be provided within a reasonable time after verification is complete.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. Many details can also be updated directly from your account settings.
8.3 Right to Erasure
You may request deletion of data that no longer needs to be held beyond legal obligations. Please note that if there is an ongoing financial dispute or a regulatory obligation, it may not be possible to delete all data immediately.
8.4 Right to Opt Out of Marketing
If you do not wish to receive bonus offers or promotional messages, you can unsubscribe from any message, or inform bb8's support team and the matter will be handled.
8.5 Right to Complain
If you have any concern about how your data is handled, contact bb8's support team directly. bb8 takes every complaint seriously and aims to respond in a timely manner.
Protection of Minors
All bb8 services are for persons aged 21 and above only. The platform does not intentionally collect information from any minor.
Age verification is in place at registration. If it is ever found that a user is under 21, their account will be closed immediately and the relevant data will be deleted.
If you believe a minor is using bb8, notify the support team immediately.
Policy Changes and Updates
bb8 may update this privacy policy from time to time. Changes will be published on this page with the date of the update noted.
For significant changes, you may be notified at your registered email or mobile number. Continued use of the platform after a change means you have accepted the revised policy.
Contact the support team if you want to view or compare a previous version of the policy.
Contact
If you have any questions, requests, or complaints about this privacy policy, contact bb8's support team:
- Live Chat: Support is available in Bengali and English via live chat 24/7.
- Email: [email protected]
bb8 tries to respond to every message as quickly as possible. You can also check our Frequently Asked Questions (FAQ) page for common queries.
Related Important Pages
Please read these pages before using bb8's services.